Privacy Policy

Text Messaging Service Privacy Policy

Last Updated 10/30/2024

Overview

Pierce Commercial Laundry Distributors recognizes the value of privacy for its customers and employees.

This privacy notice provides more specific information on how the Pierce Commercial text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.

  • From other sources, when we enter your contact information into our job management systems and sources.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences

  • Content of your text message responses to us.

Collection from Cooper Septic Service sources

We import personal information from our own systems and sources. The information includes:

  • Customer first and last name

  • Service address of the customer

  • Phone number of the customer

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging

  • Country associated with the phone (we are not sending international text messages)

  • Delivery status

  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding Pierce Commercial operations and services, such as:

  • Updates, to keep you informed of important dates or activities specific to your service order.

With Whom This Information Is Shared

We do not sell or rent your personal information. We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS. We may, however, share your personal information in limited circumstances, such as with external service providers that support business activities. Specifically, we share your information with RingCentral, which provides the communications platform in use for text messaging services.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.

We may also share your personal information when required by law, or when we believe, sharing will help to protect the safety, property, or rights of the company.

What Choices You Can Make About Your Information

When you opt-in to our text messaging service, you will receive a confirmation message that states “Thank you for opting into SMS messages from Pierce Commercial. To opt out at any time reply STOP.”

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages. A confirmation message reading “Thank you for opting-out of SMS messages from Pierce Commercial. To opt back in at any time reply START.” will be the last message you receive.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from Pierce Commercial's service systems.

The accuracy of your contact information is critical for the delivery of text messages. If you wish to update your contact information, please call (800) 254-9274.

How Information Is Secured

Pierce Commercial recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Pierce Commercial strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact Pierce Commercial at (800) 254-9274.